Shipping
Learn about our delivery options. How to track you order, how to change the address, etc.
4 articles
Does someone take away the packaging?Standard delivery service does not include rubbish removal.
How can I track my order?After dispatch, you'll get an email with tracking info. You can also log into your account for real-time order updates.
What happens if I am not home to receive the order?Due to COVID-19, signatures aren't required; orders will be left at your door for no-contact delivery.
Will e-NRG ship with my EcoSmart Fire?e-NRG ships separately from our St. Louis warehouse, but we aim to align its delivery with any accompanying EcoSmart Fire orders.