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Learn about our delivery options. How to track you order, how to change the address, etc.
8 articles
Does someone take away the packaging?Standard delivery service does not include rubbish removal.
How can I track my order?After dispatch, you'll get an email with tracking info. You can also log into your account for real-time order updates.
Will e-NRG ship with my EcoSmart Fire?e-NRG ships separately from our St. Louis warehouse, but we aim to align its delivery with any accompanying EcoSmart Fire orders.
Can the driver call me 30 minutes prior to delivery?No. Unfortunately this is not a service that the drivers are able to provide.
How long will my order take to arrive?In-stock items ship to the continental USA in 5-7 days.
Where do you deliver?Online ordering is available only in the United States and Canada. Inquiry about other locations.
My order hasn’t shipped yet. Can I make a change?Orders can be modified up to 24 hours before shipping.
What happens if I am not home to receive the order?Due to COVID-19, signatures aren't required; orders will be left at your door for no-contact delivery.