Shipping
Learn about our delivery options. How to track you order, how to change the address, etc.
6 articles
Does someone take away the packaging?Standard delivery service does not include rubbish removal.
How can I track my order?After dispatch, you'll get an email with tracking info. You can also log into your account for real-time order updates.
How long will my order take to arrive?In-stock items ship to the continental USA in 5-7 days.
Where do you deliver?Online ordering is available only in the United States and Canada. Inquiry about other locations.
My order hasn’t shipped yet. Can I make a change?Orders can be modified up to 24 hours before shipping.
Will e-NRG ship with my EcoSmart Fire?e-NRG ships separately from our St. Louis warehouse, but we aim to align its delivery with any accompanying EcoSmart Fire orders.